@import "https://fonts.googleapis.com/css2?family=Plus+Jakarta+Sans:wght@400;500;600;700;800&family=JetBrains+Mono:wght@400;500;600;700&display=swap";:root,[data-theme=light]{--bg-base:#f8fafc;--bg-surface:#fff;--bg-card:#fff;--bg-card-hover:#f1f5f9;--sidebar-bg:#fff;--sidebar-border:#e2e8f0;--topbar-bg:#ffffffeb;--border:#e2e8f0;--border-subtle:#f1f5f9;--border-focus:#4f46e5;--text-main:#0f172a;--text-muted:#475569;--text-dim:#94a3b8;--primary:#4f46e5;--primary-hover:#4338ca;--primary-light:#eef2ff;--primary-glow:#4f46e538;--success:#10b981;--success-light:#ecfdf5;--success-glow:#10b98138;--warning:#f59e0b;--warning-light:#fffbeb;--warning-glow:#f59e0b38;--danger:#ef4444;--danger-light:#fef2f2;--danger-glow:#ef444438;--card-shadow:0 1px 3px 0 #0f172a0d, 0 1px 2px -1px #0f172a0a;--card-shadow-hover:0 12px 28px -6px #0f172a17, 0 8px 12px -4px #0f172a0a;--modal-backdrop:#0f172a80;--table-hover:#f8fafc;--dial-screen-bg:#f8fafc;--dial-key-bg:#fff;--dial-key-hover:#f1f5f9;--font-sans:"Plus Jakarta Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, sans-serif;--font-mono:"JetBrains Mono", monospace;--radius-sm:6px;--radius-md:10px;--radius-lg:14px;--radius-xl:20px}[data-theme=dark]{--bg-base:#07090e;--bg-surface:#0e131f;--bg-card:#141b2d;--bg-card-hover:#1b233a;--sidebar-bg:#0e131f;--sidebar-border:#1e273e;--topbar-bg:#0e131feb;--border:#1e273e;--border-subtle:#161e30;--border-focus:#6366f1;--text-main:#f8fafc;--text-muted:#94a3b8;--text-dim:#64748b;--primary:#6366f1;--primary-hover:#4f46e5;--primary-light:#6366f12e;--primary-glow:#6366f147;--success:#10b981;--success-light:#10b9812e;--success-glow:#10b98140;--warning:#f59e0b;--warning-light:#f59e0b2e;--warning-glow:#f59e0b40;--danger:#ef4444;--danger-light:#ef44442e;--danger-glow:#ef444440;--card-shadow:0 4px 20px #00000073;--card-shadow-hover:0 14px 34px #0009;--modal-backdrop:#04070dd1;--table-hover:#ffffff06;--dial-screen-bg:#0a0e18;--dial-key-bg:#141b2d;--dial-key-hover:#1b233a}*{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-sans);background-color:var(--bg-base);color:var(--text-main);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;min-height:100vh;line-height:1.5;transition:background-color .25s,color .25s}code,.font-mono{font-family:var(--font-mono)}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:var(--border);border-radius:999px}::-webkit-scrollbar-thumb:hover{background:var(--text-dim)}.app-container{flex-direction:column;height:100vh;max-height:100vh;display:flex;overflow:hidden}.top-navbar{background:var(--topbar-bg);-webkit-backdrop-filter:blur(20px);border-bottom:1px solid var(--border);z-index:40;justify-content:space-between;align-items:center;height:60px;padding:0 24px;transition:background-color .25s,border-color .25s,box-shadow .25s;display:flex;position:sticky;top:0;box-shadow:0 4px 20px #0000000a}.brand-section{align-items:center;gap:14px;display:flex}.brand-logo-badge{border-radius:var(--radius-md);background:linear-gradient(135deg, var(--primary), #818cf8);color:#fff;width:42px;height:42px;box-shadow:0 4px 16px var(--primary-glow);letter-spacing:-.02em;justify-content:center;align-items:center;font-size:19px;font-weight:800;transition:transform .2s;display:flex}.brand-logo-badge:hover{transform:scale(1.04)}.brand-name{letter-spacing:-.02em;color:var(--text-main);font-size:17px;font-weight:700;line-height:1.2}.brand-sub{color:var(--text-muted);align-items:center;gap:6px;margin-top:1px;font-size:12px;display:flex}.admin-shell{width:100%;height:100vh;max-height:100vh;display:flex;overflow:hidden}.admin-sidebar{color:#f8fafc;z-index:30;background:#090e1a;border-right:1px solid #ffffff0d;flex-direction:column;flex-shrink:0;width:260px;height:100vh;max-height:100vh;display:flex;position:sticky;top:0;overflow-y:auto}.sidebar-brand-header{border-bottom:1px solid #ffffff12;align-items:center;gap:12px;padding:16px 18px 14px;display:flex}.sidebar-nav-list{flex-direction:column;flex:1;gap:4px;padding:14px 12px;display:flex}.sidebar-heading{text-transform:uppercase;letter-spacing:.12em;color:#475569;padding:10px 12px 4px;font-size:10px;font-weight:800}.sidebar-nav-item{color:#94a3b8;cursor:pointer;text-align:left;background:0 0;border:1px solid #0000;border-radius:10px;align-items:center;gap:12px;width:100%;padding:10px 14px;font-size:13px;font-weight:500;transition:all .16s;display:flex;position:relative}.sidebar-nav-item:hover{color:#fff;background:#ffffff0d}.sidebar-nav-item.active{color:#fff;background:#2563eb;border-color:#0000;font-weight:600;box-shadow:0 4px 14px #2563eb59}.sidebar-footer{background:#080c14;border-top:1px solid #ffffff0f;padding:12px 16px}.admin-main-viewport{background:#f8fafc;flex-direction:column;flex:1;height:100vh;max-height:100vh;display:flex;position:relative;overflow:hidden auto}[data-theme=dark] .admin-main-viewport{background:#07090e}.dashboard-top-bar{z-index:25;background:#fff;border-bottom:1px solid #e2e8f0;flex-shrink:0;justify-content:space-between;align-items:center;height:54px;padding:0 24px;display:flex;position:sticky;top:0}[data-theme=dark] .dashboard-top-bar{background:#0e131f;border-bottom-color:#1e273e}.gateway-online-pill{color:#059669;background:#ecfdf5;border:1px solid #a7f3d0;border-radius:999px;align-items:center;gap:8px;padding:5px 12px;font-size:12px;font-weight:600;display:inline-flex}[data-theme=dark] .gateway-online-pill{color:#10b981;background:#10b9811f;border-color:#10b9814d}.gateway-dot{background:#10b981;border-radius:50%;width:7px;height:7px;animation:2s infinite pulseGreen;box-shadow:0 0 6px #10b981}@keyframes pulseGreen{0%{transform:scale(.95);box-shadow:0 0 #10b981b3}70%{transform:scale(1);box-shadow:0 0 0 6px #10b98100}to{transform:scale(.95);box-shadow:0 0 #10b98100}}.top-bar-right{align-items:center;gap:10px;display:flex}.top-icon-btn{background:var(--bg-card);border:1px solid var(--border);width:36px;height:36px;color:var(--text-muted);cursor:pointer;border-radius:10px;justify-content:center;align-items:center;transition:all .15s;display:flex}.top-icon-btn:hover{background:var(--bg-card-hover);color:var(--text-main);border-color:var(--border-focus)}.top-icon-btn.top-logout-btn:hover{color:#ef4444;background:#fef2f2;border-color:#fca5a5}.user-profile-badge{background:var(--bg-card);border:1px solid var(--border);border-radius:10px;align-items:center;gap:10px;padding:4px 12px 4px 6px;display:flex}.user-avatar-sq{color:#fff;background:linear-gradient(135deg,#6366f1,#4f46e5);border-radius:8px;justify-content:center;align-items:center;width:30px;height:30px;font-size:13px;font-weight:700;display:flex;box-shadow:0 2px 8px #6366f14d}.user-info-text{text-align:left;line-height:1.25}.user-info-text .user-name{color:var(--text-main);font-size:12.5px;font-weight:700}.user-info-text .user-email{color:var(--text-dim);font-size:10.5px}.dashboard-content-body{flex:1;padding:16px 24px 20px}.page-header-row{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;margin-bottom:14px;display:flex}.page-title{color:var(--text-main);letter-spacing:-.025em;font-size:24px;font-weight:800;line-height:1.2}.page-subtitle{color:var(--text-muted);margin-top:4px;font-size:13px}.metrics-row-grid{grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:14px;display:grid}@media (width<=1280px){.metrics-row-grid{grid-template-columns:repeat(2,1fr)}}@media (width<=768px){.metrics-row-grid{grid-template-columns:1fr}}.metric-hero-card{color:#fff;background:linear-gradient(135deg,#3730a3 0%,#4338ca 35%,#4f46e5 70%,#3b82f6 100%);border-radius:14px;flex-direction:column;justify-content:space-between;min-height:140px;padding:16px 18px;display:flex;box-shadow:0 8px 20px -4px #4338ca59}.metric-white-card{background:var(--bg-card);border:1px solid var(--border);box-shadow:var(--card-shadow);border-radius:14px;flex-direction:column;justify-content:space-between;min-height:140px;padding:16px 18px;transition:border-color .2s,box-shadow .2s;display:flex}.metric-white-card:hover{border-color:var(--primary);box-shadow:var(--card-shadow-hover)}.theme-toggle-btn{border-radius:var(--radius-md);background:var(--bg-card);border:1px solid var(--border);color:var(--text-muted);cursor:pointer;box-shadow:var(--card-shadow);align-items:center;gap:8px;padding:6px 12px;font-size:12px;font-weight:600;transition:all .15s;display:inline-flex}.theme-toggle-btn:hover{background:var(--bg-card-hover);color:var(--text-main);border-color:var(--primary);transform:translateY(-1px)}.card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--card-shadow);padding:16px 20px;transition:box-shadow .2s,border-color .2s;position:relative;overflow:hidden}.card-header-clean{border-bottom:1px solid var(--border-subtle);justify-content:space-between;align-items:center;margin-bottom:18px;padding-bottom:14px;display:flex}.stat-grid{grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:20px;margin-bottom:26px;display:grid}.stat-card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--card-shadow);flex-direction:column;gap:10px;padding:20px;transition:transform .2s cubic-bezier(.16,1,.3,1),border-color .2s,box-shadow .2s;display:flex}.stat-card:hover{border-color:var(--primary);box-shadow:var(--card-shadow-hover);transform:translateY(-3px)}.stat-label{color:var(--text-muted);justify-content:space-between;align-items:center;font-size:13px;font-weight:600;display:flex}.stat-icon-badge{border-radius:10px;justify-content:center;align-items:center;width:34px;height:34px;display:flex}.stat-val{font-size:30px;font-weight:800;font-family:var(--font-mono);color:var(--text-main);letter-spacing:-.035em;line-height:1.1}.stat-desc{color:var(--text-dim);align-items:center;gap:5px;font-size:12px;display:flex}.btn{font-family:var(--font-sans);border-radius:var(--radius-md);cursor:pointer;-webkit-user-select:none;user-select:none;border:1px solid #0000;justify-content:center;align-items:center;gap:8px;padding:9px 18px;font-size:13px;font-weight:600;line-height:1.4;text-decoration:none;transition:all .2s cubic-bezier(.16,1,.3,1);display:inline-flex}.btn:active{transform:scale(.96)!important}.btn-sm{border-radius:var(--radius-sm);padding:6px 12px;font-size:12px}.btn-lg{border-radius:var(--radius-lg);padding:12px 24px;font-size:15px}.btn-primary{background:var(--primary);color:#fff;box-shadow:0 2px 8px var(--primary-glow)}.btn-primary:hover{background:var(--primary-hover);box-shadow:0 4px 16px var(--primary-glow);transform:translateY(-1px)}.btn-secondary{background:var(--bg-card);border-color:var(--border);color:var(--text-main);box-shadow:var(--card-shadow)}.btn-secondary:hover{background:var(--bg-card-hover);border-color:var(--border-focus);transform:translateY(-1px)}.btn-danger{background:var(--danger);color:#fff;box-shadow:0 2px 8px var(--danger-glow)}.btn-outline-gray{color:#374151;background:0 0;border:1px solid #d1d5db}.btn-outline-gray:hover{background:#f3f4f6}[data-theme=dark] .btn-outline-gray{color:#d1d5db;border-color:#374151}[data-theme=dark] .btn-outline-gray:hover{background:#1f2937}.btn-outline-warning{color:#d97706;background:0 0;border:1px solid #fcd34d}.btn-outline-warning:hover{background:#fffbeb}[data-theme=dark] .btn-outline-warning{color:#fcd34d;border-color:#d97706}[data-theme=dark] .btn-outline-warning:hover{background:#d977061a}.btn-outline-primary{color:#2563eb;background:0 0;border:1px solid #bfdbfe}.btn-outline-primary:hover{background:#eff6ff}[data-theme=dark] .btn-outline-primary{color:#93c5fd;border-color:#2563eb}[data-theme=dark] .btn-outline-primary:hover{background:#2563eb1a}.btn-outline-danger{color:#dc2626;background:0 0;border:1px solid #fecaca}.btn-outline-danger:hover{background:#fef2f2}[data-theme=dark] .btn-outline-danger{color:#fca5a5;border-color:#dc2626}[data-theme=dark] .btn-outline-danger:hover{background:#dc26261a}.btn-danger:hover{background:#dc2626;transform:translateY(-1px)}.btn-success{background:var(--success);color:#fff;box-shadow:0 2px 8px var(--success-glow)}.btn-success:hover{background:#059669;transform:translateY(-1px)}.btn:disabled{opacity:.55;cursor:not-allowed;box-shadow:none!important;transform:none!important}.input-group{flex-direction:column;gap:6px;margin-bottom:18px;display:flex}.input-label{color:var(--text-main);font-size:13px;font-weight:600}.input-field{box-sizing:border-box;background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius-md);width:100%;min-height:38px;color:var(--text-main);font-family:var(--font-sans);outline:none;padding:8px 12px;font-size:13px;line-height:1.4;transition:border-color .16s,box-shadow .16s,background .16s}select.input-field{cursor:pointer;background-color:var(--bg-card);min-height:38px;padding:6px 12px;line-height:1.4}.input-field:focus{border-color:var(--border-focus);box-shadow:0 0 0 3px var(--primary-light)}.input-field::placeholder{color:var(--text-dim)}input[type=range]{appearance:none;background:var(--bg-card-hover);border-radius:999px;outline:none;height:5px}input[type=range]::-webkit-slider-thumb{appearance:none;background:var(--primary);cursor:pointer;width:12px;height:12px;box-shadow:0 0 8px var(--primary-glow);border-radius:50%;transition:transform .1s}input[type=range]::-webkit-slider-thumb:hover{transform:scale(1.25)}.badge{letter-spacing:.02em;border-radius:999px;align-items:center;gap:6px;padding:4px 10px;font-size:12px;font-weight:600;display:inline-flex}.badge-success{background:var(--success-light);color:#059669;border:1px solid #10b9814d}.badge-warning{background:var(--warning-light);color:#d97706;border:1px solid #f59e0b4d}.badge-danger{background:var(--danger-light);color:#dc2626;border:1px solid #ef44444d}.badge-neutral{background:var(--bg-card-hover);color:var(--text-muted);border:1px solid var(--border)}.table-container{border-radius:var(--radius-md);background:var(--bg-surface);overflow-x:auto;box-shadow:0 1px 3px #00000005,0 1px 2px -1px #00000003}.data-table{border-collapse:collapse;text-align:left;width:100%;font-size:12.5px}.data-table th{text-transform:uppercase;letter-spacing:.04em;color:#6b7280;white-space:nowrap;z-index:10;background:#f4f5f8;border-bottom:none;padding:12px 16px;font-size:10px;font-weight:700;position:sticky;top:0}.data-table td{border-bottom:1px solid var(--border-subtle);color:var(--text-main);vertical-align:middle;padding:14px 16px}.data-table tr{transition:background-color .15s,transform .1s}.data-table tr:hover td{background:var(--table-hover)}.data-table tr.row-answered td:first-child{border-left:3.5px solid #10b981}.data-table tr.row-unanswered td:first-child{border-left:3.5px solid #ef4444}.status-badge-answered{color:#16a34a;letter-spacing:.02em;background:#dcfce7;border-radius:6px;padding:3px 8px;font-size:11px;font-weight:700;display:inline-block}[data-theme=dark] .status-badge-answered{color:#34d399;background:#10b98133}.status-badge-danger{color:#dc2626;letter-spacing:.02em;background:#fee2e2;border-radius:6px;padding:3px 8px;font-size:11px;font-weight:700;display:inline-block}[data-theme=dark] .status-badge-danger{color:#f87171;background:#ef444433}.direction-badge-pill{background:var(--bg-base);border:1px solid var(--border);color:var(--text-muted);border-radius:6px;align-items:center;gap:4px;padding:3px 8px;font-size:11px;font-weight:600;display:inline-flex}.modal-backdrop{background:var(--modal-backdrop);-webkit-backdrop-filter:blur(6px);z-index:1000;justify-content:center;align-items:center;padding:24px 16px;display:flex;position:fixed;inset:0;overflow-y:auto}.modal-box{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-xl);overscroll-behavior:contain;width:100%;max-width:560px;max-height:min(90vh,100dvh - 48px);margin:auto;padding:28px;animation:.18s cubic-bezier(.16,1,.3,1) modalPop;position:relative;overflow-y:auto;box-shadow:0 25px 50px -12px #00000059}.modal-box::-webkit-scrollbar{width:6px}.modal-box::-webkit-scrollbar-track{background:0 0}.modal-box::-webkit-scrollbar-thumb{background:var(--border);border-radius:4px}.modal-box::-webkit-scrollbar-thumb:hover{background:var(--text-dim)}@keyframes modalPop{0%{opacity:0;transform:scale(.95)}to{opacity:1;transform:scale(1)}}.webphone-frame{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-xl);width:100%;max-width:440px;box-shadow:var(--card-shadow-hover);flex-direction:column;margin:0 auto;display:flex;overflow:hidden}.phone-screen{background:var(--dial-screen-bg);border-bottom:1px solid var(--border);flex-direction:column;justify-content:center;align-items:center;min-height:155px;padding:24px;transition:background-color .25s;display:flex;position:relative}.call-state-pill{letter-spacing:.06em;text-transform:uppercase;border-radius:999px;align-items:center;gap:8px;margin-bottom:12px;padding:4px 14px;font-size:11px;font-weight:800;display:inline-flex}.state-idle{background:var(--primary-light);color:var(--primary);border:1px solid #4f46e54d}.state-dialing{background:var(--warning-light);color:#d97706;border:1px solid #f59e0b4d;animation:1.2s ease-in-out infinite pulseAmber}.state-ringing{background:var(--warning-light);color:#d97706;border:1px solid #d97706;animation:.4s ease-in-out infinite ringShake}.state-connected{background:var(--success-light);color:#059669;border:1px solid #10b98166}.state-hold{color:#d97706;background:#d9770626;border:1px solid #d977064d}@keyframes pulseAmber{0%,to{opacity:1}50%{opacity:.55}}@keyframes ringShake{0%{transform:rotate(0)}25%{transform:rotate(2deg)}75%{transform:rotate(-2deg)}to{transform:rotate(0)}}.phone-digits-display{font-family:var(--font-mono);color:var(--text-main);letter-spacing:.06em;text-overflow:ellipsis;white-space:nowrap;justify-content:center;align-items:center;width:100%;min-height:42px;font-size:32px;font-weight:800;display:flex;overflow:hidden}.call-timer{font-family:var(--font-mono);color:#059669;margin-top:4px;font-size:17px;font-weight:800}.dialpad-grid{grid-template-columns:repeat(3,1fr);gap:12px;padding:24px;display:grid}.dial-key{background:var(--dial-key-bg);border:1px solid var(--border);border-radius:var(--radius-lg);cursor:pointer;-webkit-user-select:none;user-select:none;height:64px;color:var(--text-main);flex-direction:column;justify-content:center;align-items:center;transition:transform .1s,background-color .1s,border-color .1s,box-shadow .1s;display:flex;box-shadow:0 1px 2px #0000000d}.dial-key:hover{background:var(--dial-key-hover);border-color:var(--primary);transform:translateY(-1px);box-shadow:0 3px 6px #00000014}.dial-key:active{background:var(--primary);color:#fff;transform:scale(.96)}.dial-key .num{font-size:23px;font-weight:700;font-family:var(--font-mono);line-height:1}.dial-key .letters{color:var(--text-dim);letter-spacing:.1em;margin-top:3px;font-size:10px;font-weight:700}.dial-key:active .letters{color:#ffffffd9}.call-controls-row{grid-template-columns:repeat(4,1fr);gap:10px;padding:0 24px 16px;display:grid}.ctrl-btn{border-radius:var(--radius-md);background:var(--bg-card);border:1px solid var(--border);height:50px;color:var(--text-muted);cursor:pointer;flex-direction:column;justify-content:center;align-items:center;gap:3px;font-size:11px;font-weight:600;transition:all 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0;border:none;padding:0;font-size:11px;font-weight:600}.rbac-perms-toggle:hover{text-decoration:underline}.rbac-perms-grid{flex-wrap:wrap;gap:6px;margin-bottom:16px;display:flex}.rbac-perm-pill{background:var(--bg-card);border:1px solid var(--border-subtle);color:var(--text-main);border-radius:7px;align-items:center;gap:5px;padding:4px 8px;font-size:11px;font-weight:600;transition:all .18s;display:inline-flex}.rbac-perm-pill.active{color:#059669;background:#10b98114;border-color:#10b98138}.rbac-card-footer{border-top:1px solid var(--border-subtle);justify-content:space-between;align-items:center;margin-top:auto;padding-top:12px;display:flex}.rbac-user-count{color:var(--text-dim);align-items:center;gap:5px;font-size:11px;font-weight:500;display:flex}.rbac-card-actions{align-items:center;gap:6px;display:flex}.agent-status-pill.mic-vu-pill{background:var(--bg-surface);border:1px solid var(--border);color:var(--text-main);cursor:pointer}.agent-status-pill.mic-vu-pill:hover{background:var(--bg-card-hover);border-color:var(--primary)}.agent-ticket-card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-lg,16px);box-shadow:var(--shadow-sm);flex-direction:column;gap:16px;padding:20px;transition:all .2s;display:flex}.agent-ticket-header{border-bottom:1px solid var(--border-subtle);justify-content:space-between;align-items:center;padding-bottom:14px;display:flex}.agent-ticket-title-row{align-items:center;gap:10px;display:flex}.agent-ticket-icon{width:36px;height:36px;color:var(--primary);background:#6366f11f;border-radius:10px;justify-content:center;align-items:center;display:flex}.agent-ticket-context-bar{background:var(--bg-app);border:1px solid var(--border-subtle);border-radius:10px;justify-content:space-between;align-items:center;padding:10px 14px;display:flex}.agent-priority-group{grid-template-columns:repeat(4,1fr);gap:6px;display:grid}.agent-priority-btn{border:1px solid var(--border);background:var(--bg-surface);cursor:pointer;text-align:center;color:var(--text-muted);border-radius:8px;padding:6px 4px;font-size:11px;font-weight:600;transition:all .15s}.agent-priority-btn:hover{border-color:var(--border-focus)}.agent-priority-btn.active.low{color:#10b981;background:#10b9811f;border-color:#10b981}.agent-priority-btn.active.medium{color:#f59e0b;background:#f59e0b1f;border-color:#f59e0b}.agent-priority-btn.active.high{color:#ef4444;background:#ef44441f;border-color:#ef4444}.agent-priority-btn.active.urgent{color:#dc2626;background:linear-gradient(135deg,#ef444433 0%,#dc26264d 100%);border-color:#dc2626}.agent-side-tab-bar{border-bottom:1px solid var(--border-subtle);align-items:center;gap:8px;margin-bottom:14px;padding-bottom:12px;display:flex}.agent-side-tab-btn{color:var(--text-muted);cursor:pointer;background:0 0;border:none;border-radius:8px;align-items:center;gap:6px;padding:6px 14px;font-size:12.5px;font-weight:600;transition:all .15s;display:flex}.agent-side-tab-btn.active{background:var(--bg-surface-raised,#6366f11a);color:var(--primary);font-weight:700}.agent-ticket-item{background:var(--bg-surface);border:1px solid var(--border-subtle);border-radius:10px;flex-direction:column;gap:6px;padding:12px;transition:border-color .15s;display:flex}.agent-ticket-item:hover{border-color:var(--border-focus)}